Movers Tooting Service Terms and Conditions

These Terms and Conditions set out the basis on which Movers Tooting provides removal, relocation, packing, storage coordination and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, company or organisation that books or uses our services.

We, us, our means Movers Tooting.

Services means any removal, relocation, packing, loading, unloading, transportation, storage coordination or related services that we agree to provide.

Goods means the items, belongings and property that we are asked to move, handle or otherwise deal with.

Agreement means the contract between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation we issue.

2. Scope of Services

We provide removal and related services for residential and commercial moves. Our services may include packing and unpacking, loading and unloading, transportation, and the handling of furniture and personal items. The exact scope of services will be set out in our quotation or booking confirmation.

Any additional services requested on the day of the move are subject to availability of resources and may be charged at our prevailing rates. We reserve the right to decline any request that would be unsafe, unlawful, or beyond the reasonable capacity of our staff or vehicles.

3. Booking Process

3.1 Initial enquiry

You may request a quotation by providing accurate details of the property, access, parking arrangements, inventory of goods, and any special requirements. Quotations are based on the information you supply; any inaccuracies may affect the final price and feasibility of the service.

3.2 Quotations

Unless stated otherwise, our quotations are estimates, not fixed prices. Quotations are valid for a limited period as stated at the time of issue. If no period is stated, they are valid for 30 days from the date of issue. We may withdraw or amend a quotation at any time before you confirm your booking.

3.3 Acceptance and confirmation

A booking is only confirmed once you have accepted our quotation, agreed to these Terms and Conditions, and we have issued a booking confirmation. We may require a deposit as a condition of confirmation. Until confirmation, we are under no obligation to provide services for any requested date or time.

3.4 Access and information

You must ensure that we have all relevant information relating to the move, including but not limited to access restrictions, parking limitations, lift availability, narrow doorways or staircases, and any items that require special handling. If access is significantly more difficult than described, additional charges may apply or we may, at our discretion, refuse to move certain goods.

4. Price and Payment

4.1 Charges

Our charges are based on the services requested, the volume or weight of goods, the distance involved, access conditions, staffing levels required, and any additional services such as packing materials or dismantling and reassembly of furniture.

4.2 Deposits

We may require a deposit to secure your booking. The amount and due date for any deposit will be stated in the quotation or booking confirmation. Deposits are generally non refundable except as set out in the cancellation provisions of these Terms and Conditions.

4.3 Payment terms

Unless otherwise agreed in writing, payment is due in full on or before the day of the move and before unloading at the destination. For certain services or for business clients, different payment terms may be agreed in writing. If payment is not received as required, we may withhold delivery of the goods until full payment has been made.

4.4 Late payment

If payment is not made when due, we reserve the right to charge interest on the outstanding amount from the due date until payment is received in full. We may also charge reasonable administration and recovery costs associated with late or non payment.

5. Cancellations and Changes

5.1 Client cancellations

You may cancel your booking by giving us written or verbal notice. Any applicable cancellation charges will be calculated based on when we receive your notice relative to the scheduled service date.

If you cancel more than a specified period before the move date, we will generally refund any deposit paid, less any reasonable administration costs. If you cancel within a shorter period, some or all of the deposit may be retained. If you cancel on the day of the move or when our team has already been dispatched, we may charge up to the full quoted price.

5.2 Changes to booking

Requests to change the date, time, or scope of services are subject to availability and may result in revised charges. If we are unable to accommodate your requested changes, and you choose to cancel, cancellation charges may apply.

5.3 Our right to cancel or postpone

We may cancel or postpone the services in whole or in part if circumstances beyond our reasonable control prevent us from operating safely or lawfully. This includes, but is not limited to, severe weather, road closures, vehicle breakdowns, staff illness, accidents, or compliance with legal or regulatory requirements. We will endeavour to notify you as soon as reasonably possible and, where feasible, offer an alternative date or time. Our liability in such cases will be limited to the return of any deposit or prepayment for services not provided.

6. Client Responsibilities

6.1 Packing and preparation

Unless you have booked a packing service, you are responsible for properly packing and securing your goods in suitable containers, ensuring that fragile or valuable items are appropriately protected. We are not liable for damage caused by inadequate or improper packing carried out by you or on your behalf.

6.2 Ownership and contents

You confirm that you are the owner of the goods, or have full authority from the owner to enter into this agreement and to arrange their removal. You must not ask us to move any goods that are prohibited, illegal, stolen, or whose possession or transport is otherwise unlawful.

6.3 Access and parking

You must ensure that suitable parking is available for our vehicles at both the collection and delivery addresses. Any parking charges, permits, or fines incurred as a result of your failure to arrange adequate parking may be added to your invoice.

6.4 Presence during the move

You or your authorised representative should be present at the collection and delivery locations to supervise the move, confirm which items are to be moved, and check that nothing is left behind. If you are not present, we will not be responsible for items mistakenly taken or left.

7. Goods We Do Not Move

We will not transport any goods that are hazardous, explosive, flammable, perishable, or otherwise likely to cause harm, including but not limited to gas cylinders, firearms, ammunition, illegal substances, cash in large quantities, or live animals. We also reserve the right to refuse to move items that in our professional judgment cannot be safely transported due to size, weight, condition, or access constraints.

If such goods are moved without our knowledge, our liability for any loss or damage arising from them will be excluded, and you will be responsible for any resulting costs, damages, or claims.

8. Liability for Loss or Damage

8.1 Our duty of care

We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is limited as set out in this section.

8.2 Exclusions

We will not be liable for loss or damage arising from any of the following.

Defective or inadequate packing done by you or a third party.

Normal wear and tear, scratching, scuffing, or deterioration resulting from normal handling.

Loss or damage to items that are fragile, perishable, or inherently prone to damage, where reasonable care has been taken.

Loss or damage caused by circumstances beyond our reasonable control, including but not limited to acts of nature, extreme weather, road conditions, or acts of third parties.

8.3 Special items

We strongly recommend that you notify us in advance of any particularly valuable, delicate, or unusually heavy items, such as antiques, artwork, musical instruments, glass furniture or appliances. We may, at our discretion, decline to move such items or impose additional conditions or charges.

8.4 Limitation of liability

Our liability for loss or damage to goods, whether arising from negligence or otherwise, will not exceed a reasonable limit per item or per move, as set out in the quotation or booking confirmation. If no specific limit is stated, liability will be restricted to a fair and proportionate amount in line with standard industry practice.

We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising from or in connection with the services.

9. Claims and Complaints

9.1 Notification of issues

You must inspect your goods as soon as reasonably possible after the move. Any visible loss or damage should be reported to our team on the day of the move where feasible. In all cases, you must notify us of any claim for loss or damage in writing as soon as reasonably practicable and within a reasonable time after the move.

9.2 Evidence and cooperation

You should provide us with evidence of the loss or damage, such as photographs, receipts or descriptions of the affected items. You must cooperate fully with any investigation we carry out in relation to your claim.

9.3 Resolution

We will review your claim and respond within a reasonable period. Where we are found to be liable, we may choose to repair the item, replace it on a like for like basis, or pay compensation up to the applicable liability limit.

10. Waste Regulations and Disposal

10.1 Legal compliance

We comply with applicable waste, recycling, and environmental regulations when handling items for disposal. We are not a general waste carrier and will only remove and dispose of items as expressly agreed in advance.

10.2 Prohibited waste

We do not remove hazardous or regulated waste, including but not limited to chemicals, paint, asbestos, medical waste, fuel, oils, or any materials that require specialist licensing or treatment. You remain responsible for arranging lawful disposal of such items.

10.3 Fly tipping and unlawful disposal

We will never knowingly engage in unlawful dumping or fly tipping. Any disposal carried out on your behalf will be through lawful and properly authorised facilities. We reserve the right to refuse to collect items where you ask us to dispose of them in a manner that would breach waste regulations or other legal requirements.

11. Insurance

We maintain appropriate insurance cover in connection with our business activities. This may include public liability and, where applicable, goods in transit insurance. The existence of insurance does not extend or increase our liability beyond the limits set out in these Terms and Conditions or in the policy terms. You are encouraged to consider whether additional cover is desirable for high value or particularly fragile items.

12. Storage and Third Party Services

If we arrange storage or other services with third party providers on your behalf, those services may be subject to separate terms and conditions imposed by the provider. While we will exercise reasonable care in selecting reputable providers, we are not responsible for their acts or omissions. Any claims relating to storage facilities or other third party services may need to be directed to the relevant provider.

13. Data Protection and Privacy

We collect and use personal information in order to manage bookings, provide services, process payments, and communicate with you. We will take reasonable steps to keep your information secure and will only share it with third parties where necessary for the provision of services, for legal or regulatory reasons, or with your consent. By using our services, you consent to our use of your personal data for these purposes.

14. Termination

We may terminate the agreement immediately by notice to you if you commit a serious breach of these Terms and Conditions, fail to make payment when due, provide misleading information, or engage in abusive or unsafe behaviour towards our staff. Upon termination, you will remain liable for any charges incurred up to the date of termination and for any additional costs reasonably incurred as a result.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

16. General Provisions

16.1 Entire agreement

These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between you and us regarding the services and supersede all prior discussions, correspondence, or understandings.

16.2 Variation

No variation of these Terms and Conditions will be effective unless agreed in writing by us. Our failure to enforce any provision shall not be construed as a waiver of that provision or of any other rights.

16.3 Severability

If any part of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.4 Assignment

You may not assign or transfer your rights or obligations under this agreement without our prior written consent. We may assign or subcontract our rights and obligations where necessary to deliver the services, provided that this does not materially reduce the level of service you receive.

By confirming your booking with Movers Tooting, you acknowledge that you have read, understood, and agree to these Terms and Conditions.