Movers Tooting Privacy Policy
This Privacy Policy explains how Movers Tooting collects, uses, stores and protects personal data relating to our customers and prospective customers in the Tooting area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all services provided by Movers Tooting and to all individuals who use or enquire about our services within the area we serve.
Data Controller
Movers Tooting is the data controller in relation to the personal data processed about you for the purposes described in this Privacy Policy. As data controller, Movers Tooting determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection law.
Types of Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us and which services you request. The main categories of data we may collect include:
Identification and contact details, such as your full name, postal address, collection and delivery addresses, and any other location details you provide when booking a move or requesting a quotation.
Communication details, such as your preferred contact methods and the content of communications you exchange with us, including enquiries, feedback or complaints made by telephone, online forms or other communication channels.
Service and booking information, such as the date and time of your move, the type and size of property, inventory details you choose to provide, access information for the properties, special instructions and any other service-related details you share with us.
Billing and transaction data, such as invoice details, payment status, amounts charged, and records of services provided. We do not store full payment card details when payments are processed by external payment providers.
Technical data, such as basic usage information if you interact with our online content, including the date and time of access and general device or browser characteristics. This is limited to what is necessary to operate our online presence and security.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quotation, make a booking, communicate with us about a service, or provide feedback. This may be done by telephone, in person, through online enquiry forms or any other communication methods you choose to use to reach us.
We may also receive personal data about you from third parties where this is necessary to provide our services, for example when another person books a move on your behalf or supplies your contact details for coordination. In such cases we will treat the data in accordance with this Privacy Policy.
Purposes and Lawful Bases for Processing
We process your personal data only where we have a lawful basis to do so. The main purposes for which we process your data and the corresponding lawful bases are as follows.
To provide quotations, plan and perform moving services. We use your identification, contact and service details to prepare quotations, confirm bookings, plan logistics and carry out the move. The lawful basis for this is the performance of a contract or taking steps at your request prior to entering into a contract.
To manage customer relationships and communications. We process your data to respond to enquiries, update you about your booking, handle complaints and provide after-service support. The lawful basis for this is the performance of a contract and our legitimate interests in providing efficient customer service.
To manage billing, payments and accounting. We process billing and transaction data in order to issue invoices, receive payments, keep financial records and meet legal and tax obligations. The lawful basis for this is performance of a contract and compliance with legal obligations.
To ensure security and prevent misuse. We may process limited personal and technical data to protect our business, our staff and our customers, including preventing and detecting fraud, unauthorised access and other misuse of our services. The lawful basis is our legitimate interests in safeguarding our operations.
To send service-related information. We may contact you with important information about your booked service, schedule changes or necessary updates relating to safety or legal requirements. The lawful basis is performance of a contract or our legitimate interests where appropriate.
We will seek your consent if we intend to use your data for any purpose that requires consent under data protection law. Where consent is the lawful basis, you may withdraw it at any time.
Data Sharing and Processors
We may share your personal data with carefully selected third parties who act as data processors and assist us in delivering our services. These processors are required by contract to process your data only on our documented instructions, to keep it secure and to comply with applicable data protection laws.
Types of processors we may use include service and operations partners who support us with transport logistics or additional services associated with your move, as well as payment processing providers that handle your card payments securely on our behalf.
We may also share personal data with professional advisers, such as accountants or legal advisers, where necessary for compliance, audit or legal reasons, and with public authorities where we are required to do so by law or to protect our rights or the rights of others.
We do not sell your personal data and do not share it with third parties for their independent marketing purposes.
International Data Transfers
Our primary operations are based in the Tooting area and within the United Kingdom. Where any of our processors or service providers transfer or access your personal data from outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other approved mechanisms, to protect your data in accordance with data protection law.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.
Customer and service records are generally kept for a period that allows us to manage ongoing customer relationships, deal with any queries or disputes and meet statutory retention requirements. In many cases, this will be for up to six years from the end of our relationship with you, in line with limitation periods for legal claims and tax rules.
Where data is no longer required for the purposes for which it was collected and no longer needs to be retained to meet legal obligations or protect our rights, it will be securely deleted, anonymised or otherwise removed from our systems.
Data Security
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Measures include restricted access to personal data, staff awareness and confidentiality obligations, and protection of our physical and digital environments.
While we take reasonable steps to safeguard your information, no system can be guaranteed to be completely secure. You also have a role in keeping your data safe, for example by providing accurate information and informing us promptly of any concerns about misuse of your data.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to Movers Tooting customers and prospective customers in our service area, subject to certain conditions and exemptions.
You have the right to access your personal data, meaning you can request confirmation that we process your data and ask for a copy of the data we hold about you.
You have the right to rectification of inaccurate or incomplete personal data. If any information we hold about you is incorrect or outdated, you can ask us to correct or update it.
You have the right to erasure of your personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected or you have successfully objected to processing.
You have the right to restrict processing in specific situations, such as where you contest the accuracy of the data or object to our processing and we are considering your request.
You have the right to object to processing where it is based on our legitimate interests, including certain forms of profiling. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where processing is required for legal claims.
You have the right to data portability in relation to data you have provided to us where the processing is based on consent or contract and carried out by automated means. This allows you to request your data in a structured, commonly used and machine-readable format and to transmit it to another controller where technically feasible.
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdraw it.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact Movers Tooting using the usual communication channels you use to interact with us. We will respond to your requests in accordance with applicable legal time limits.
You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you believe that your data has been processed in a way that does not comply with data protection law. We encourage you to contact us first so we can try to resolve any concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data or changes in legal requirements. Any updates will apply from the date of publication. We recommend that you review this Privacy Policy periodically to stay informed about how Movers Tooting protects your personal data.
